Thanks Blogger Dad! We are improving!

Laura
.-= Laura Aridgides´s last blog ..Are You Using a Company-Replicated Website? =-.

While I enjoy writing snarky thoughts, particularly about big faceless corporations which seem to have abandoned all common sense in pursuit of profits, I don’t want to pick on individual people who have not wronged me in any way. Just because I am not happy with a product doesn’t make me right and everybody else wrong. These posts are simply my opinions and are done for those who can relate to the experience.

In this post, with Laura’s personal response, I saw an opportunity to build a bridge and offer criticism which I think may actually help her business. Yes, I did think her response was snarky at the end, but so was my first post (though I didn’t name her company by name). However, if I can dish it, I can certainly take it.

It is easy to let things like hurt feelings get out of control. If I were 10 years less wise, I might have written a snarky response in response to her response – simply because I was not mature enough to see an opportunity to grow. As I grow older, I try to bridge the distances between others rather than add to the gulfs.

To make a long story short, I really enjoyed and learned from this experience and hope that Laura’s company grows from it and perhaps gets a few more people who want to try the cookies.

Melinda – Thank you for this well thought out comment.

Trina – Thanks for your comment. I appreciate it.

Kool Aid – Snarky? Me? Never.

Besty – Thank you for your response. And thank you for taking the time to write a post about it on your blog. http://passingthru.com/2009/07/adventures-in-customer-service-cookie-crumbs-left-on-a-social-media-trail/

Lisa – The snarkiness was in my prior post, where I wrote a sarcastic review, though I didn’t name the cookie. I will fully admit to snarkiness in that post. And while you are not a cookie monster, I happen to recall you eating many a brownie treat with me back in the day.

Kyddryn – Thank you. No fair baking cookies unless you have enough to share with everybody.

Lori – LOL. Betsy has some good insight on this issue.

Writer Dad – The comments here have been awesome, especially for a post which I haven’t really promoted on twitter much. Great thoughts all around.

Laura – Thank you for being receptive to the comments. As for Google and SEO, these things take time. I would recommend Sean Platt (Writer Dad) for any SEO questions. He’s great.

Square Peg Guy – Hey, awesome. And yes, the cookies are good. I shouldn’t be eating them, either.

Jeff – LOL. That’s a good idea. Maybe you can sell already licked Oreo’s.

Loran – Heh heh. Most women I know would heartily agree with you. I need my chocolate balanced out, especially with a nice tall glass of cold milk.

Chris – I certainly didn’t mean to hurt any feelings. Glad to see things are worked out now.

Pete – Me too.

Kathy – Yes, there are. Thanks to the awesome comments and posts which have responded to this topic. Thousands you say? Hmmm, packaging it up and selling it as an e-book now.